# Introduction Welcome to the AccentPOS community! Before we get started, we'd like to take this opportunity to welcome you to our exciting community of independent and multi-outlet businesses. At the very heart of AccentPOS is collaboration, which has fuelled our customer-centric approach to developing a product which is made for you, by you. > "We know what's coming next, and we're excited. The future of the industry will be based in customer experience driven by efficiency" > > *AccentPOS Developer* Your feedback is highly valued, make sure to [contact us](/1#contact-us) through one of our support channels and let us know the good bits and the bits you'd like to change or improve. Now, pick up your iPad, sign-in to The Hub, and start a new, cloud-based chapter of efficient management with AccentPOS. # Getting started Let's add the finishing touches; we've already done most of it for you! # Support ## Support services The AccentPOS installation process is quick and easy. If you want some additional advice during your installation, our support team is available day and night to assist with any aspect of AccentPOS. The services available are: * Free advisory consultation * On-site setup * Comprehensive usage training ## Contact us Please select one of the contact channels below to talk to an AccentPOS expert about your experience, and how you can access any of the above: * [Live chat](http://m.me/accentpos) to an AccentPOS expert * Send us an [email](mailto:enquiries@accentpos.app) regarding your enquiry # Signing in to the Hub You can access the AccentPOS Online Hub using the following link: To sign in, use the same credentials that you setup after receiving your email invitation. If you’re signing into the Online Hub for the first time, you’ll find the temporary password in the email invitation. Please contact us if you don’t have this information. ![AccentPOS Hub - Sign in page](/files/azUY3D5sUMIoOvR5rSeh) # Installing the AccentPOS app Prepare for take off! The AccentPOS iPad app is available for direct download from the App Store. Here is the direct link: # iPad setup # iPad step-by-step This is how you get started with your new iPad. ## Step-by-step configuration Please visit [Apple](https://support.apple.com/en-gb/HT202033) for a step-by-step guide: {% embed url="" %} # iPad accessories Mount your iPads professionally with our installation service. Our recommended professional iPad brackets, mounts and cases are recommended and approved by our installation experts. Please [contact us](/1#contact-us) for more information regarding product choice and how you can book your slot with an AccentPOS installation expert. We can also suggest options for iPad charging mounts, Wi-Fi range extenders and others depending on your individual needs. # Software updates {% hint style="info" %} It’s important to keep your software updated in order to benefit from our latest new features and improvements. {% endhint %} ## Updating the AccentPOS application 1. Launch App Store. 2. Tap on 'Updates**'**. 3. Locate the AccentPOS update. 4. Tap on 'Install'. 5. If no updates are available, AccentPOS will not appear in the list. ## Updating iOS (iPad Operating System) 1. Launch the Settings app. 2. Tap on 'General'. 3. Tap on 'Software Update'. 4. If an update is available, it will be displayed here. 5. Instructions will be given to install the update. {% hint style="info" %} We recommend installing updates overnight, or when your establishment is closed. The purpose of this is to avoid a potential systems disruption. {% endhint %} # Supported hardware Here's a list of all the support hardware. **AccentPOS iPad Application:** * Apple iPad, Apple iPad Mini, Apple iPad Pro (iOS 13+) **Printers & Cash Drawers** * Star Micronics TSP650 Bluetooth Printer * Star Micronics TSP100 Lightning Printer * Star Micronics TSP100 Bluetooth Printer * Star Micronics TSP100 Ethernet Printer * Star Micronics CB-2002 Cash Drawer * Star Micronics mPop * Star Micronics mc-Print 2 * Star Micronics mc-Print 3 **AccentPOS Online Hub:** * All major Web Browsers (Safari, Edge, Chrome, Firefox). {% hint style="warning" %} The Hub is designed to be used on a desktop PC/laptop. We do not reccommend using the Hub on a mobile device {% endhint %} **Accessories:** * We recommend professional iPad brackets, mounts and cases. Please Contact Us for advice. * We can also suggest options for iPad charging mounts, Wi-Fi range extenders and others depending on your individual needs. # Battery charging Make sure to charge your iPads after each service. Keep them topped up! Your iPads are supplied with a USB cable and a wall adapter. {% hint style="warning" %} Do not use any third party or incorrect accessories with your devices as this can cause irreparable damage and decreased battery health. {% endhint %} We recommend that you charge all the iPads overnight so that they are fully charged for the next day. We can give advice about charging docks for multiple devices. # Printer setup # Bluetooth receipt printer You'll be printing receipts in no time! {% hint style="info" %} Make sure the Printer is plugged in using the correct power adapter! {% endhint %} 1. Turn the power on. The printer should display a solid light at the front. 2. If necessary, load the printer with a compatible receipt roll. 3. If any of the front lights are flashing, you have an error. Please refer to the [Star Micronics LED error codes](/support-faqs#star-micronics-printer-errors) to troubleshoot. 4. Now, take the iPad that you wish to use with the Printer. 5. Launch the Settings app. 6. Tap on Bluetooth. 7. Hold the small PAIR button on the back of the printer for at least 4 seconds. The rear LED should start to flash. 8. At this point, the Star Micronics Printer should be shown on the Devices list on the iPad. 9. Tap on the Printer, it should connect quickly. This indicates that the printer is paired. 10. If the printer doesn’t connect, please return to step 8 and try again. 11. Once the printer is connected, launch the AccentPOS application. 12. Sign in to the application. 13. Tap on 'no printer' in the status bar (bottom right) or connect printer from the settings cog (top left). 14. Your printer should appear in the list. 15. You can tap 'test print' to check the printer is working. 16. Tap on your printer model. {% hint style="success" %} Your Printer is configured and is ready to use inside the AccentPOS application. {% endhint %} # Lightning receipt printer A man walked into to a bar and asked for a receipt printer... {% hint style="info" %} Make sure the Printer is plugged in using the correct power adapter. {% endhint %} 1. Turn the power on. The printer should display a solid light at the front. 2. If necessary, load the printer with a suitable receipt roll. 3. If any of the front lights are flashing, you have an error. Please refer to the [Star Micronics LED error codes](/support-faqs#star-micronics-printer-errors) to troubleshoot. 4. Now, take the iPad that you wish to use with the Printer. 5. Connect the iPad to the printer using the official USB Lightning cable provided with the iPad. The USB port is located on the back of the Printer. 6. Once the printer is connected, launch the AccentPOS application. 7. Sign in to the application. 8. Tap on 'no printer' in the status bar (bottom right) or 'connect printer' from the settings cog (top left). 9. Your printer should appear in the list. 10. You can tap 'test print' to check the printer is working. 11. Tap on your printer model. {% hint style="success" %} Your Printer is configured and is ready to use inside the AccentPOS application. {% endhint %} # Ethernet receipt printer Using a Star Micronics Ethernet Printer (TSP100LAN, mC-Print3 etc.) you can print from multiple iPads without disconnecting. The Ethernet Printer is useful for an outlet that runs all its devices on the same local network, as you can print from multiple iPads without the need for disconnecting cables or bluetooth connections. {% hint style="warning" %} The Ethernet Printer will not work with iPads that use or swtich between multiple different networks, such as the 4G celluar connection. For these type of connections, we suggest using a Bluetooth or USB Printer. {% endhint %} To connect an Ethernet Printer: {% hint style="info" %} Make sure the Printer is plugged in using the correct power adapter. {% endhint %} 1. Turn the power on. The printer should display a solid light at the front. 2. If necessary, load the printer with a suitable receipt roll. 3. If any of the front lights are flashing, you have an error. Please refer to the [Star Micronics LED error codes](/support-faqs#star-micronics-printer-errors) to troubleshoot. 4. Now, connect the Printer to your wireless router using an Ethernet cable. 5. Once the printer is connected to the network, launch the **AccentPOS** application. 6. Sign in to the application. 7. Tap on 'no printer' in the status bar (bottom right) or 'connect printer' from the settings cog (top left). 8. Your printer should appear in the list. 9. You can tap 'test print' to check the printer is working. 10. Tap on your printer model. {% hint style="success" %} Your Printer is configured and ready to use inside the AccentPOS application. {% endhint %} # Zettle setup If you don't have a Zettle account, sign up for one here or [contact us](https://m.me/accentpos) to request an account if your turnover is over £5,000 per month. {% embed url="" %} If Zettle is enabled in your location settings, Zettle settings will be available from the settings cog in the AccentPOS app. Tap 'Zettle settings' to sign in to your Zettle account. ![Zettle settings](/files/eORSat2WXw6VxKeWpmSR) Sign in to your account, then tap 'Card readers'. ![Setup a card reader](/files/9Dn4QnuPTK5o94MIkFOG) The system may ask for permission to use Bluetooth, you must allow it in order for the connection to be established with the Zettle reader. Your Zettle readers will display in the list, tap on one, then confirm the passcode that appears on the reader by pressing the green button on the reader. ![Zettle reader setup is fast and easy](/files/IGMQzNebI93geSFgiLXP) Tap 'I can't see my reader' for support if your reader is not appearing. {% hint style="info" %} Once configured, the Zettle reader will be activated when you make a card payment {% endhint %} # Dojo setup If Dojo is enabled in your location settings, Dojo settings will be available from the settings cog in the AccentPOS app. ![Dojo settings](/files/40pTJ3iAtP4WRtZ13IAl) Tap 'Dojo settings' to see your available terminals and select a default machine. Terminals will only appear in the list if they are turned on and connected to the internet (either by WiFi, cellular or GPS). If you cannot find your terminal, [check that the integration settings are correct in the Hub](/hub/integrations), then [visit Dojo support](https://support.dojo.tech/hc/en-gb) for further assistance. Dojo will provide your integration settings when you sign up or request them. You must tell Dojo that you are using AccentPOS in order to receive the correct integration details. Integration details are as follows: * Account ID * Username: accentpos * Password {% hint style="info" %} Once configured, the selected terminal will be activated when you make a card payment {% endhint %} # The Hub The Hub is a webapp for management to setup organisation and location details, menus, view accounts, configure settings and more. # Organisations # Organisation settings Organisations are at the top of AccentPOS tree. An organisation is a business that has one or more locations inside it. Organisation settings such as currency, tax rate and other options are passed down to locations. {% hint style="info" %} Organisations can only be viewed and managed by organisation admins {% endhint %} If you are an organisation admin, you will see your organisations when you sign in to the Hub. You can click on one to view and manage the locations within the organisation. Click edit to change your organisation details. The fields you can edit are: * Organisation name * Type * Contact email address * Contact phone number * Currency (GBP by default) * Locale (en-GB by default) * Organisation tax rate ![Edit an organisation](/files/1sNbZQTBfmN5I068uiKK) # Choosing a location to manage {% hint style="info" %} In the AccentPOS Online Hub, you can view data about your individual locations, or view data about your organisation as a whole. {% endhint %} 1. Locate Hierarchy in the top left corner. 2. Click on the icon and select a location. 3. Data will update immediately across all pages. # Locations Locations are indiviudal businesses within an organisation, for example a Restaurant, Bar or Coffee Shop. {% hint style="info" %} Locations can be managed by organisation admins {% endhint %} If you are an location manager, you will see your locations when you sign in to the Hub but you cannot edit the details. If you are an organisation admin, click on a location to view and manage it. Click edit to change your location details. The fields you can edit are: * Name * Location type * Contact email address * Contact phone number * Website * Address * Number of tables * Tax number * Currency (GBP by default) * Locale (en-GB by default) * Settings: * 'Can edit menus?' Allows location managers to edit the menu * 'Has a kitchen printer?' If enabled, kitchen prints are printed from the kitchen printer. If disabled, kitchen prints are printed from the main till iPad * 'Has a bar printer?' If enabled, bar prints are printed from the bar printer. If disabled, bar prints are printed from the main till iPad * Service charge * Activate or disable automatic service charge * Choose which order types to apply the service charge to (Dine in, Quick Sale, Takeaway) * Service charge percentage * Minimum covers for dine in orders ![Edit a location](/files/PZdOuGhP0wyaJ8l1q33y) # Users AccentPOS has 6 different user types with different permissions suited to roles within an organisation. Here is a description of the user types:
Organisation admin The top level of the tree, organisation admins can view and edit all locations inside the organisation. Organisation admins can assign location managers. Organisation admins **cannot** sign in to the AccentPOS app.
Location manager Location managers can view details, settings and orders/accounts from their own location. If they have been given permission by an organisation admin, they can also add and edit menus. Location managers can invite users to their location. Location managers can sign in to the AccentPOS app, where they have the following permissions: * Create new orders * View existing orders * Take payments * View the kitchen and bar live view * Void items * Apply discounts to orders * Remove the service charge from individual orders (if applied) * View the Cash-out and run X and Z reports for the current shift
Waiter Waiters can sign in to the AccentPOS app, where they have the following permissions: * Create new orders * View existing orders * Take payments Waiters cannot void items, apply discounts or remove the service charge.
Head chef Head chefs can sign in to the AccentPOS app, where they have the following permissions: * View the kitchen live view * Set items, categories or orders as ready
Chef Chefs can sign in to the AccentPOS app, where they have the following permissions: * View the kitchen live view * Set items, categories or orders as ready
Bartender Bartenders can sign in to the AccentPOS app, where they have the following permissions: * View the bar live view * Set items, categories or orders as ready
{% hint style="info" %} Organisation admins and location managers can invite users {% endhint %} To add a invite user, [sign in to the Hub](https://hub.accentpos.app), then choose a location to add the user to: 1. Go to the users page 2. Click the '+' 3. Enter the new user's first name, last name and email address 4. Click 'next' 5. Choose a user type 6. Click 'next' 7. Confirm the details and submit Shortly after submitting the request, the new user will receive an invitation to the specified email address containing a temporary password. They should click the link in the email, then use the temporary password to setup a secure password which is unique to them. Once this process is complete, they will be able to login to the system. {% hint style="info" %} If you forget your password, click 'forgot password' on the Hub sign in page to reset it {% endhint %} {% hint style="info" %} Organisation admins and location managers can enable or disable a user at any time by clicking on their profile in the Hub and toggling the 'Active' switch {% endhint %} # Menus {% hint style="info" %} Organisation admins can add and edit menus or allow location managers to do it by giving them permission in the location settings {% endhint %} To create a new menu, [sign in to the Hub](https://hub.accentpos.app), then click on 'Menus': 1. Click 'Create menu' 2. Add a name and description for the menu 3. Choose which order types can access the menu (Dine in, Quick Sale, Takeaway). You can select all three 4. Select the availability times of the menu. By default, new menus are set to available all day 5. Click 'Next', then confirm the information 6. Click 'Create' {% hint style="info" %} Menus can be made active or inactive at any time by clicking edit and toggling the 'Active' switch {% endhint %} {% hint style="info" %} Organisations can have mulitple menus active and choose between them in the app {% endhint %} When you view a menu, you will see the dish and drink categories inside the menu. To create a new dish or drink category: 1. Click 'Create dish/drink category' 2. Add a name and choose a colour for the category 3. Click 'Next', confrim the information 4. Click 'Create' When you view a category, you will see the dishes or drinks inside the category. To create a new dish or drink item: 1. Click 'Create dish/drink' 2. Add a name and description to the dish 3. Add new tags or choose from existing tags. *Tags are optional and can be used to filter menu items in the app. For example, you could have a category or drinks with tags of soft drinks, beers, spirits etc.* 4. Enter the price of the dish 5. Check the tax rate and adjust if necessary. *Tax rate is prefilled from the organisation settings.* 6. Enter a prep time (optional). *Prep times are displayed in the kitchen and bar live view* 7. Enable bypass kitchen/bar if you don't want the item to appear in the live view. This setting should be selected if you don't intend to use a prep view 8. Enable auto serve when ready if you want the item to disappear when it is marked as ready by the kitchen or bar. If disabled, the item will remain in the live view until it is marked as served by the waiter or manager in the front of house 9. Choose to make the dish inactive if you do not want it to appear in the app 10. Click 'Next' 11. Add modifiers. Modifiers can have a price and individual tax rate, e.g. for adding toppings to a pizza. *Modifiers are optional* 12. Click 'Next' 13. Assign allergens to the item by checking the relevant boxes, then use the '>' arrow to confirm 14. Click 'Next' 15. Check the information, then click 'Create' {% hint style="info" %} When items have been added or modified, you must reload the menus in the app by tapping the settings cog (top left) and tapping reload menus {% endhint %} # Orders / Accounts Organisation admins and location managers can click on orders/accounts to see a complete transaction history of a location. The accounts page shows a detailed table of transaction data including the total price, tax amount and payment methods. You can filter between different order types, preset or custom dates and paid or unpaid orders. {% hint style="info" %} Click on hidden columns to remove unwanted columns from the table, making it clearer and more relevant to you. You can then click export to CSV to save a version of the data for sharing with your accountant, reporting or uploading into an accounting system {% endhint %} ![View your transaction history](/files/aPZ9eKSshcU1TqKhY59n) # Integrations Organisation admins can manage integrations on behalf of a location. Click on a location, then click on 'Integrations'. Each integration can be enabled or disabled. To enable an integration, you must enter the credentials provided by the integration partner. The requirements vary, but most require a location ID such as an account number and an API key (password). ![Integrations](/files/Hac0KzaQ1p1pe264SfNP) {% hint style="info" %} If you don't have the information required to setup an integration, contact the integration partner directly for support {% endhint %} # Reporting {% hint style="info" %} Coming soon {% endhint %} # iPad app The AccentPOS iPad application allows you to manage your entire establishment without the use of a bulky till or central computer. Take table-side orders, manage payments, bookings and more. # Signing in to the AccentPOS app How to sign in for the first time... 1. Ensure that your iPad is connected to the **internet**. 2. Launch the AccentPOS app. 3. Enter your credentials. [Contact us](/1#contact-us) if you don’t have them. 4. Tap on 'Sign in**'**. ![AccentPOS app sign in screen](/files/0mvdeinZaQu5tCGrxAkN) We advise that all iPads are configured with a secure passcode. # Home screen / quick actions When you login, you will see the home screen. The home screen has quick actions for making orders and also introduces the other elements of the app including the menu bar and the status bar. ![AccentPOS home screen](/files/cDYviIYsVtQ3P4yBflP8) 1. Toolbar icons; collapse menu, orders, home, kitchen, bar, settings 2. Menu for access to orders, live views and manager functions 3. Quick actions 4. Status bar; location name, user name, printer status, online status, version number # Orders # Order view # Overview The order view can be accessed by tapping the Bag icon in the toolbar or by selecting the order type from the side menu. ![2 ways to enter the order view](/files/C5uA3QcSTh0VtwAClC8X) In the order view, you can select an order type from the bottom (Dine in, Quick sale or Takeaway). Here you can view existing orders that have not been finalised, update orders, make payments and more. If an order has items that are waiting to be served from the kitchen or bar, the order will be green and Ready will be displayed in the bottom right. ![AccentPOS order view](/files/HndetdQWx6ZsdWo1abf9) Order items are displayed on the right-hand side. Items have different states depending on their status: * White: the item has been ordered but is not ready and has not been served * Green: the items are ready to be collected from the kitchen or bar * Grey: the items have been served (finalised) {% hint style="info" %} Once all items in an order have been served or finalised and the order is fully paid, it will disappear from the orders view and be retrievable in the Cash-out until a Z report is performed {% endhint %} # Updating an order You can update an order at any time while it is the order view. You can: * Add items to an order * [Serve items](/features/orders/order-view/serving-an-order) * [Void items (location managers only)](/features/orders/voiding-items) * [Remove service charge (location managers only)](/features/orders/service-charge) * [Add discounts (location managers only)](/features/orders/discounts) To add items to an existing order, go to the order view, then tap the order you would like to add to. Begin to add items. The new items and updated price will appear in orange to show what has been added. ![Added items are displayed with orange text](/files/3qpwM5U6Rtk9PtgEynU0) To confirm the changes, tap 'Update order'. ![Update the order](/files/y7cZU1kszfyOOrjUsjI8) {% hint style="info" %} New items will be sent to the relevant live views and printed according to the location settings {% endhint %} # Serving an order {% hint style="info" %} Serving items as a location manager or waiter is only possible if the item is not set to auto serve when ready. To find out more, go to the [Menus](/hub/menus) section {% endhint %} {% hint style="info" %} This page applies to Dine in and Quick sale orders. [Click here to learn how to finalise Takeaway orders](/features/orders/order-view/finalising-a-takeaway-order-received) {% endhint %} If an order has items that are waiting to be served from the kitchen or bar, the order will be green and Ready will be displayed in the bottom right. ![Orders with items ready to be served are green and displayed at the top](/files/HndetdQWx6ZsdWo1abf9) Tap on the green order to reveal the items that are ready to be served. Items that are ready are displayed in green. ![Green items are ready to be served](/files/wKQyqW8zwQvxRV5b8T8y) Once the items have been served, tap 'Serve' to change the status of the items. Tap 'Serve all' to update all the items that are ready, or select individual categories or items by tapping on them, then tap 'Serve selected'. ![Serve all to update the status of all items](/files/KB6z0WbOZzq39GxxFQVP) Once the status has been set to served, the order items change from green to grey and the actual order moves into the normal list of tables. ![Served items are grey](/files/Phn9IT86KoPWRMOkcQZE) {% hint style="info" %} Once all order items have been served and the order is fully paid, the order will disappear from the orders view and will be retrievable in Cash-out until a Z report is performed {% endhint %} # Finalising a takeaway order (received) {% hint style="info" %} Serving items as a location manager or waiter is only possible if the item is not set to auto serve when ready. To find out more, go to the [Menus](/hub/menus) section {% endhint %} If an order has items that are waiting to be served from the kitchen or bar, the order will be green and 'Ready' will be displayed in the bottom right. ![Orders with items ready to be served are green and displayed at the top](/files/A7wBVbH8bPhoyMrwlGIW) Once the Takeaway is finished (paid and delivered or colleted), tap 'Order receieved' to finalise the order. It will disappear from the orders view and be retrievable in the Cash-out until a Z report is performed. ![Tap order receieved to finalise the order](/files/wNIqNwpFaDBez37LOTrn) # Dine in orders # Making a dine in order To make a new dine in order, tap 'New dine in table' from the Home screen. ![Make a new Dine in order](/files/TqGrAkdyyE8Bn5wJ98LP) The system will ask you to choose a table number. Available tables are white, occupied tables are red and cannot be added. Tap anywhere on the screen or 'cancel' to add items to the order without inputting a table number or covers, but you do have to choose both before the order can be placed. ![Choose a table number](/files/d3fqUKH5IRsn44TdKtzl) Next, the system asks you to enter the number of covers. ![Enter the number of covers and tap Confirm](/files/FSBAnJ0gd2mUJx8XQ15r) Now your menu will be displayed. Categories are displayed at the top from the first active menu. To change the menu, tap 'Change menu' at the top of the screen. ![Switch between the active menus](/files/01wOUTiRvjwERF77cJeQ) Choose a category, the tags for the category will appear below. Choose a tag to filter the category and tap the category again to remove the filter. Add items to the order. For items with modifiers, the modifiers will appear when the item is tapped. Select a modifier or tap 'Confirm' if no modifiers are required. ![Modifiers](/files/i2BBHpLQtlKw85Ovm7S0) For items with allergens, the allergens will appear in the modifier box. For items with allergens but no modifiers, hold the item to see the allergens assigned to it. You can quickly see if an item has modifiers and allergens by looking for the relevant icon in the bottom left of the item box. '+' means the item has modifiers, '!' means the item has allergens. ![Chicken skewers has modifiers and allergens](/files/hSA0hBRFJx6o8czR9kn3) Continue to add items to the order. Swipe an item from right to left to change the modifiers, add notes, change the quantity or delete the item. ![Swiping an item reveals additional actions](/files/PCMRzSqi7ptH1ziZPr0B) Adding notes can be useful if the customer makes a special request. Notes are displayed in the kitchen or bar and also on the printed tickets and receipts. ![Add a note to an item](/files/urTbULQZA6OcxOsmpU7c) ![The note appears underneath the item](/files/wTEo27iJNSzL6gf05XYA) {% hint style="info" %} If you have more than one of the same item in the order, the system will ask if you want to change all of them, or just one {% endhint %} Once you have added all the items to the order, either make a payment or tap 'Place order' to create the order for future payment. ![Orders can be paid immediately or sent for payment later](/files/594ambyOXoxYJw4fNsRk) {% hint style="info" %} Once the order is placed, the system will return to the Home screen {% endhint %} # Quick sale orders # Making a quick sale order To make a new quick sale order, tap 'New quick sale' from the Home screen. ![Make a new Quick sale order](/files/Td5kPTcK5q5OQ0sq9d47) Your menu will be displayed. Categories are displayed at the top from the first active menu. To change the menu, tap 'Change menu' at the top of the screen. ![Switch between the active menus](/files/01wOUTiRvjwERF77cJeQ) Choose a category, the tags for the category will appear below. Choose a tag to filter the category and tap the category again to remove the filter. Add items to the order. For items with modifiers, the modifiers will appear when the item is tapped. Select a modifier or tap 'Confirm' if no modifiers are required. ![Modifiers](/files/M7QYBHXPPqEXmik0G5lq) For items with allergens, the allergens will appear in the modifier box. For items with allergens but no modifiers, hold the item to see the allergens assigned to it. You can quickly see if an item has modifiers and allergens by looking for the relevant icon in the bottom left of the item box. '+' means the item has modifiers, '!' means the item has allergens. ![Chicken skewers has modifiers and allergens](/files/hSA0hBRFJx6o8czR9kn3) Continue to add items to the order. Swipe an item from right to left to change the modifiers, add notes, change the quantity or delete the item. ![Swiping an item reveals additional actions](/files/dt64RvJaAByr4N3RNdkj) Adding notes can be useful if the customer makes a special request. Notes are displayed in the kitchen or bar and also on the printed tickets and receipts ![Add a note to an item](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpf3U9Nfe9qrdN8eQgIs6%2Fuploads%2F8UKSzzHSU2GVQoMJphQD%2FScreenshot%202022-03-20%20at%2020.23.13.png?alt=media\&token=451194b5-17ed-4a4d-b3d9-e26aa7d3e198) ![The note appears underneath the item](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpf3U9Nfe9qrdN8eQgIs6%2Fuploads%2FUBvOmGNupHc9heOtpkxg%2FScreenshot%202022-03-20%20at%2020.23.19.png?alt=media\&token=ab8c2b57-3ce6-4e0d-bc61-e9ea164ebe2f) {% hint style="info" %} If you have more than one of the same item in the order, the system will ask if you want to change all of them, or just one {% endhint %} Once you have added all the items to the order, either make a payment or tap 'Place order' to create the order for future payment. ![Orders can be paid immediately or sent for payment later](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpf3U9Nfe9qrdN8eQgIs6%2Fuploads%2F63s9KmQDxO1aeLjCJgfG%2FScreenshot%202022-03-20%20at%2020.26.47.png?alt=media\&token=b82a5801-034f-480b-b75a-05eb4d7eb2e3) {% hint style="info" %} After creating a quick sale order, the screen will remain in the view so that you can quickly make another order {% endhint %} # Takeaway orders # Making a takeaway order To make a new takeaway order, tap 'New takeaway' from the Home screen. ![Make a new Takeaway order](/files/nClV5BsHrkg4LBQvZvEe) The system will ask you to choose a type (delivery or pickup) and input the customer's name and phone number. For deliveries, an address is required. Also, you can input a date and time for the pickup or delivery. Tap anywhere on the screen or 'Cancel' to add items to the order without inputting the required information, but you do have to fill it out before the order can be placed. ![Choose a type and input details](/files/hccQSpSEuwFGa3B42apa) Now your menu will be displayed. Categories are displayed at the top from the first active menu. To change the menu, tap 'Change menu' at the top of the screen. ![Switch between the active menus](/files/01wOUTiRvjwERF77cJeQ) Choose a category, the tags for the category will appear below. Choose a tag to filter the category and tap the category again to remove the filter. Add items to the order. For items with modifiers, the modifiers will appear when the item is tapped. Select a modifier or tap 'Confirm' if no modifiers are required. ![Modifiers and allergens](/files/f5mmdfsq7EElQkV9hC7a) For items with allergens, the allergens will appear in the modifier box. For items with allergens but no modifiers, hold the item to see the allergens assigned to it. You can quickly see if an item has modifiers and allergens by looking for the relevant icon in the bottom left of the item box. '+' means the item has modifiers, '!' means the item has allergens. ![Chicken skewers has modifiers and allergens](/files/hSA0hBRFJx6o8czR9kn3) Continue to add items to the order. Swipe an item from right to left to change the modifiers, add notes, change the quantity or delete the item. ![Swiping an item reveals additional actions](/files/vmla8YTUhB6C9clL1a3V) Adding notes can be useful if the customer makes a special request. Notes are displayed in the kitchen or bar and also on the printed tickets and receipts​​. ![Add a note to an item​](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpf3U9Nfe9qrdN8eQgIs6%2Fuploads%2FUBvOmGNupHc9heOtpkxg%2FScreenshot%202022-03-20%20at%2020.23.19.png?alt=media\&token=ab8c2b57-3ce6-4e0d-bc61-e9ea164ebe2f) ![The note appears underneath the item](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpf3U9Nfe9qrdN8eQgIs6%2Fuploads%2F8UKSzzHSU2GVQoMJphQD%2FScreenshot%202022-03-20%20at%2020.23.13.png?alt=media\&token=451194b5-17ed-4a4d-b3d9-e26aa7d3e198) {% hint style="info" %} If you have more than one of the same item in the order, the system will ask if you want to change all of them, or just one {% endhint %} Once you have added all the items to the order, either make a payment or tap 'Place order' to create the order for future payment.​ ![Orders can be paid immediately or sent for payment later](https://files.gitbook.com/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fpf3U9Nfe9qrdN8eQgIs6%2Fuploads%2F63s9KmQDxO1aeLjCJgfG%2FScreenshot%202022-03-20%20at%2020.26.47.png?alt=media\&token=b82a5801-034f-480b-b75a-05eb4d7eb2e3) {% hint style="info" %} Once the order is placed, the system will return to the home screen {% endhint %} # Payments When making or updating an order, taking payments is simple, fast and straightforward! ### Cash To make a payment with cash: 1. Tap 'Pay cash' 2. Confirm if you want to pay the full amount or split the payment 3. If you choose to pay the full amount, the system will ask you to input the cash amount given 4. If the cash given is more than the amount due, the change amount will be displayed 5. If you choose to split the payment, the system will ask you to input the amount of the split paymnet, then it will ask you to input the cash amount given 6. If the cash given is more than the amount paid, the change amount will be displayed 7. Continue to make payments until the order is fully paid ### Card To make a payment with card: 1. Tap 'Pay card' 2. Confirm if you want to pay the full amount or split the payment 3. If you choose to pay the full amount, the system will process the amount due 4. If you are using integrated payments, the amount will be sent to your chosen card machine and the result of the payment will be sent back to the system for easy reporting 5. If you are not using integrated payments, the payment is finalised and the transaction is recorded 6. If you choose to split the payment, the system will ask you to input the amount of the split paymnet, then it will process the specified amount 7. Continue to make payments until the order is fully paid ![The AccentPOS payment screen with preset cash amounts and the exact amount](/files/LQ5Y1E0vBqRNMc61eFge) {% hint style="info" %} Payments can be split between multiple card and cash payments {% endhint %} {% hint style="info" %} Failed/canceled integrated card transactions are recorded in the system {% endhint %} {% hint style="danger" %} It is important to choose the correct payment method even when using the system without an integrated card machine, as the amounts will be reflected in your X, Z and historical reporting {% endhint %} # Discounts AccentPOS has a flexible discount feature for adding either percentage (%) or monetary (£) discounts to orders. {% hint style="info" %} Discounts are recorded on each transaction for traceability {% endhint %} {% hint style="info" %} Only location managers can add discounts {% endhint %} To add a discount to an order: 1. Locate the order you want to discount 2. Tap the menu icon in the top right of the orders screen 3. Tap 'Discounts' 4. Tap 'Add discount' 5. Provide a discount reason and tap continue 6. Select a discount type; percentage (%) or monetary (£) 7. Enter the amount and tap either 'Select items' or 'Add' (depending on the type) 8. If you add a percentage discount, the system will ask you to choose which categories or items you would like to discount. This feature is particularly flexible for locations that wish to offer discounts on only certain items 9. The discount is applied to the order and the new total is displayed 10. The tax for the order is recalculated to reflect the discount 11. You can delete the discount before the order is paid by tapping discounts again and swiping from right to left ![Apply a % discount](/files/4jJJjuq3a4UKabMWw7to) {% hint style="info" %} You can only add one type of discount to an order. You cannot combine percentage and monetary discounts {% endhint %} # Refunds Payments taken in the App can be refunded in the order screen or in the Cash-out. Only the full amount of each payment can be refunded, regardless of the type (card or cash). {% hint style="info" %} Refunds are recorded on each transaction for traceability {% endhint %} {% hint style="info" %} Only a location manager can add refunds {% endhint %} To refund a payment from the order screen: 1. Locate the order you want to refund 2. Tap the menu icon in the top right and tap 'Refund' 3. Tap the payment you would like to refund 4. The refund is processed and the order total and tax amounts are updated accordingly 5. If you are using integrated payments, the refund will appear on the card machine for processing with the customer's card ![Menu for starting a refund in the order screen](/files/tJbbXurkEHVgzMdb7om0) {% hint style="info" %} The refund option will not appear if no payments have been made on the order, or if all the payments on the order have already been refunded {% endhint %} ![Choose a payment to refund](/files/h50ZBM476MQMuXQgVGBW) # Voiding items {% hint style="info" %} Items can only be voided by location managers {% endhint %} To void an item and remove it from the order, swipe the item from right to left and tap 'void'. You will be asked to confirm. If there are more than one of the same item, you will be asked to choose to void all of the items, or just one. ![Voiding an item](/files/NJOJMniJbdvkalw0B7vB) # Service charge Service charge can be automatically added to orders depending on the settings chosen by the organisation admin. The service charge amount will be displayed on each order that fits the specified requirements (e.g. minimum number of covers). To remove the service charge from an individual order: 1. Tap on the order 2. Tap on the menu icon in the top right of the order screen (a circle with three dots) 3. Tap 'Remove service charge' 4. Tap 'Update order' 5. The service charge can be added again by tapping 'Add service charge' and updating the order ![Removing the service charge](/files/ZnnxT1oIy8GxoGQh974f) {% hint style="info" %} Only a location manager can remove a service charge from an order {% endhint %} {% hint style="warning" %} If a service charge is incorrectly being added to orders, contact your organisation admin and ask them to review the settings in the Hub. Tap the settings cog and tap reload settings to apply any changes {% endhint %} # Printing orders Please choose your printer connection type for setup instructions: {% content-ref url="/pages/-Latdfk0hXQI\_0\_yAHHo" %} [Ethernet receipt printer](/1/printer-setup/ethernet-receipt-printer) {% endcontent-ref %} {% content-ref url="/pages/-LHxF4Gl1aazqmLgiBFp" %} [Bluetooth receipt printer](/1/printer-setup/bluetooth-receipt-printer) {% endcontent-ref %} {% content-ref url="/pages/-LHxFAsfOzHk992FZj-P" %} [Lightning receipt printer](/1/printer-setup/lighting-receipt-printer) {% endcontent-ref %} Once your printer is configured, you can change it at any time by tapping the settings cog and tapping 'Connect printer'. {% hint style="info" %} The status of your printer is displayed at all times in the status bar at the bottom of the app {% endhint %} To print a receipt for an order, tap on the menu icon in the top right and tap 'Print receipt'. You can also print food or drinks tickets from the same menu. ![Printing a receipt](/files/gsOP16iTBwsbNn9f64M5) # Kitchen # Kitchen live view The kitchen live view is accessible to location managers, head chefs and chefs. The view clearly shows orders that need to be prepared, along with other information such as the table number and number of covers for Dine in orders, order number, type, prep time and number of items. {% hint style="info" %} Select an order type from the bottom of the app {% endhint %} ![Kitchen live view](/files/fD6bo6OFysUlKGwHQPyf) Head chefs and chefs can mark categories or items as ready by tapping 'Ready' on the appropriate order, where they can then select either whole categories or individual items to mark as ready by tapping either 'Serve all' or 'Serve selected'. ![Mark dishes as ready](/files/M5S2gnLWTIettaCqHA2n) When dishes are marked as ready, they will turn orange and remain in the view until they are marked as served (either by a waiter or automatically by the system if the option is enabled). ![Dishes go orange to indicate that they are waiting to be served](/files/R48mjwlcyzjBnnKSADK9) The collated view can be accessed at any time and displays a list of all dishes awaiting preperation for quick reference and reduced wastage when preparing the same items across many orders. ![Collated view](/files/GU64x0ImE7L4OV8L1oii) {% hint style="info" %} Once all the dishes on an order have been served, the order will disappear {% endhint %} # Auto-print food {% hint style="info" %} If you are signed in as a Head chef or Chef and you have a printer connected, drinks orders will be printed automatically {% endhint %} {% hint style="warning" %} Make sure you organisation admin has turned on the bar printer option in the Hub {% endhint %} ![Location settings for auto-printing](/files/fLdSN7VKF6wr3icWSC3c) {% hint style="info" %} If settings are changed in the Hub, make sure to update the location settings in the app {% endhint %} ![Update location settings](/files/GAH9NEQxgGoSxVH7r9xK) # Bar # Bar live view The bar live view is accessible to location managers and bartenders. The view clearly shows orders that need to be prepared, along with other information such as the table number and number of covers for Dine in orders, order number, type, prep time and number of items. {% hint style="info" %} Select an order type from the bottom of the app {% endhint %} ![Bar live view](/files/vlwMa6fD4E7Sf3dofYMU) Bartenders can mark categories or items as ready by tapping 'Ready' on the appropriate order, where they can then select either whole categories or individual items to mark as ready by tapping either 'Serve all' or 'Serve selected'. ![Mark drinks as ready](/files/2Igj9uvrnswoXwAmFBwW) When drinks are marked as ready, they will turn orange and remain in the view until they are marked as served (either by a waiter or automatically by the system if the option is enabled). ![Drinks go orange to indicate that they are waiting to be served](/files/1pLZh9297EFl354AD1qJ) The collated view can be accessed at any time and displays a list of all drinks awaiting preperation for quick reference and reduced wastage when preparing the same items across many orders. ![Collated view](/files/9TN2CL7ZDAwIykoCShqV) {% hint style="info" %} Once all the drinks on an order have been served, the order will disappear {% endhint %} # Auto-print drinks {% hint style="info" %} If you are signed in as a Bartender and you have a printer connected, drinks orders will be printed automatically {% endhint %} {% hint style="warning" %} Make sure you organisation admin has turned on the bar printer option in the Hub {% endhint %} ![Location settings for auto-printing](/files/fLdSN7VKF6wr3icWSC3c) {% hint style="info" %} If settings are changed in the Hub, make sure to update the location settings in the app {% endhint %} ![Update location settings](/files/GAH9NEQxgGoSxVH7r9xK) # Cash-out # Cash-out table & reports Cash-out shows all the transactions and orders in the current shift. You can tap an order to expand it and see what items were ordered and how it was paid. ![Cash-out screen](/files/MFBKQmVPFDcQ4pQWJqmd) Cash-out shows detailed financial information for each transaction including the tax applied and the payment method. It gives you running totals for the current shift. {% hint style="info" %} Only location managers can access Cash-out {% endhint %} ### X report Print an X report to show a summary of the shift so far. All of the figures will be printed, but the totals will not reset ### Z report Print a Z report to show the final summary for the shift. All of the figures will be reset in the Cash-out, ready for the next shift. Don't worry, all of your previous transactions are available in the Hub! {% hint style="info" %} You can do as many Z reports per day as you need, it doesn't have to run at the end of each day {% endhint %} # Viewing an order Tap on an order in the Cash-out to see what items were ordered and how it was paid. You can also see details of any discounts, refunds or service charges applied. ![Viewing an order](/files/cdVBt0VCjm370xvjppHt) # Refunds To refund a payment from the Cash-out screen: * Locate the order you want to refund * Tap the order and tap 'Refund' * Tap the payment you would like to refund * The refund is processed and the order total and tax amounts are updated accordingly * If you are using integrated payments, the refund will appear on the card machine for processing with the customer's card * Go home and back into Cash-out to see the updated transaction ![Refund from Cash-out](/files/VhTicF8ZkYkUMTDHoJKd) {% hint style="info" %} The refund option will not appear if no payments have been made on the order, or if all the payments on the order have already been refunded {% endhint %} # Settings ![Settings panel](/files/6TXkO5SzQo48LbDoRlo9) Tap the settings cog in the app to do the following: * Configure payment terminals (Zettle or Dojo). This option will change based on your location integration settings * Connect to a printer * Update menus * Update settings, for example if service charge is switched on from the Hub # Deliveries {% hint style="info" %} Coming soon {% endhint %} # Support FAQs All of the most frequently asked questions and support articles. Yours is probably here too! ## I have Wi-Fi and connectivity issues If your Wi-Fi is not working, please contact your ISP (Internet Service Provider) for support, we can offer suggestions, but it is better to be connected directly to the ISP. If there are areas within your establishment that have a weak signal from your Wi-Fi router, we suggest the use of professional range extenders to ensure full coverage. Our Installations team can arrange for the installation of range extenders and/or Wi-Fi routers and give you advice about how to maintain a high-performance and secure network. For maximum functionality within the AccentPOS system, we recommend opting for a professional business package with a reputable ISP. In rare cases, it may not be possible to ensure a reliable Wi-Fi connection in your establishment. This does not make it impossible for you to use AccentPOS. We have a number of alternative and cost-effective solutions in this case which can be discussed with your AccentPOS expert during your consultation. ## I have a problem with connecting the Star Micronics printer If your printer should be connected via Bluetooth, please ensure that Bluetooth is enabled on the correct iPad before [following this guide to pairing and connecting the printer](/1/printer-setup/bluetooth-receipt-printer). Each Bluetooth printer can only be connected to one iPad at any one time. If you wish to pair the printer with another iPad, please reset the printer by holding the “PAIR” button for at least four seconds, at which time the LED light at the back of the printer should start flashing. Then [follow the guide to pairing and connecting the printer](/1/printer-setup/bluetooth-receipt-printer). If your printer should be connected via the Lightning cable, please ensure that the cable is correctly attached to the iPad and the printer before [following the guide to connecting the printer](/1/printer-setup/lighting-receipt-printer). For more support during business hours, please contact Star Micronics Customer Support on +44 (0)1494 471111. You can also [contact us](/1#contact-us) for support. ## My Star Micronics printer keeps dropping it's Bluetooth connection If you are using a Bluetooth printer, such as the TSP650III, there is an option called Auto Connect that needs to be switched on in order for the printer to hold the connection to the iPad at all times. If your printer keeps disconnecting, it's propbably because Auto Connect is switched off. To enable Auto Connect: 1. Download Star Setting Utility from the App Store on the iPad that is connected to the printer. 2. Launch Star Setting Utility. 3. A list of available printers will appear, tap the desired printer. 4. Set the Auto Connect Switch to on (Green). 5. Tap Done in the top right corner and select Update. 6. Turn the printer off, then back on again. 7. Reconnect the printer. 8. The printer will now remain connected as long as the iPad has Bluetooth enabled and is in range of the printer. {% hint style="warning" %} Your printer will disconnect if your iPad is out of range or if Bluetooth is disabled. With the Auto Connect option, it will reconnect automatically. {% endhint %} ## Star Micronics Printer errors Please [click here](http://starmicronics.com/support/manual.aspx) for access to the Star Micronics Support Database. For more support during business hours, please contact Star Micronics Customer Support on +44 (0)1494 471111. You can also [contact us](/1#contact-us) for support. ## My Cash Drawer is not opening The Star Micronics Cash Drawer must be connected using the cable attached to the Printer in order to work via the AccentPOS application. Please ensure that the earth lead is also fixed using the small screw at the back of the printer, next to the port for the cash drawer cable. The printer must be properly paired with the correct iPad in order for the cash drawer to open. Please refer to the guide for help with pairing the relevant Star Micronics printer: {% content-ref url="/pages/-LHxF4Gl1aazqmLgiBFp" %} [Bluetooth receipt printer](/1/printer-setup/bluetooth-receipt-printer) {% endcontent-ref %} {% content-ref url="/pages/-LHxFAsfOzHk992FZj-P" %} [Lightning receipt printer](/1/printer-setup/lighting-receipt-printer) {% endcontent-ref %} Your AccentPOS installation team will ensure that this is complete, but if you decide to install yourself, we will be more than happy to assist you. Please [contact us](/1#contact-us) for help. If the cash drawer is still failing to open, our team will help you to resolve the situation with Star Micronics. ## I cannot sign in to the AccentPOS iPad application If you can launch the application but cannot successfully sign in, please check that your device is connected to the internet. If you still cannot sign in, please check that you are using the correct credentials. The username and password required for this are the same as your details for the AccentPOS Online Hub. If you have forgotten or misplaced your credentials, please [use the Hub](https://hub.accentpos.app) to reset your password ## I cannot sign in to the AccentPOS Online Hub You can access the AccentPOS Online Hub using the following link: If you can access the Hub but cannot successfully sign in, please check that you are using the correct credentials. The username and password required for this are the same as your details for the AccentPOS iPad application. If you have forgotten your credentials, you can click forgot password in the Hub to reset it. ## My iPad is not synchronising with my other devices If your iPad is not synchronising, for example orders are not appearing inside the AccentPOS application, this could be happening for one of two reasons: * The device is not connected to the internet. * Your authentication token has expired. Please sign out then sign in again. ## There are missing transactions in the Cash Out section of the AccentPOS application Once a transaction is fully paid and completed, it will appear in the Cash Out section for reference. If a transaction is not appearing as expected, it could be for one of the following reasons: * The transaction has not been fully paid and still exists in the Orders section. * The device is not connected to the internet. If the transaction is still missing, please reset the application: 1. Double click the home button. 2. Swipe the AccentPOS application up until it disappears from the screen. 3. Relaunch the application and check for the missing transaction. ## Can I restrict access to certain features of the iPad, for example the Internet Browser? Yes, you can block certain features on the iPad such as Safari (internet browser), FaceTime, installing new applications and more. 1. Launch the Settings app 2. Tap on General 3. Tap on Restrictions 4. Tap on Enable Restrictions if they are not already enabled 5. Enter a passcode that will be used to enable and disable the restrictions 6. Toggle the switch of the features you want to restrict We suggest that the manager retains the passcode in a secure location in order to reactivate these features if necessary. ## My iPad is unresponsive If your iPad becomes unresponsive please take the following steps: 1. Restart the iPad: press and hold down the button on the top of the iPad (sleep button) for a few seconds. A red bar should appear on the screen. Slide this across to turn off the iPad. Press the sleep button to restart it. 2. If that is unsuccessful, hold down the sleep button along with the home button at the same time for 10 seconds, the iPad should restart. If these steps are both unsuccessful, please [contact Apple Support](https://support.apple.com/en-gb/HT201232). ## My iPad will not turn on If your iPad will not turn on, please take the following steps: 1. Press and hold the sleep button along with the home button for at least 45 seconds. 2. If the iPad does not turn on, plug it into a wall outlet using the correct adapter and wait 15 minutes. Please ensure to use the correct [charging adapter](/1/ipad-setup/1.2.2) for each device. Failure to do so can result in a damaged battery that will require replacement. If the two steps above are unsuccessful, please [contact Apple Support](https://support.apple.com/en-gb/HT201232). ## My iPad is not charging properly If your device charges slowly or won’t charge: 1. Check your charging cable and USB adapter for signs of damage, like breakage or bent prongs. Don’t use damaged accessories. 2. Use a wall power outlet and check for firm connections between your charging cable, USB wall adapter, and wall outlet, or try a different outlet. 3. Remove any debris from the charging port on the bottom of your device, then firmly plug your charging cable into your device. If the charging port is damaged, please contact Apple Support (). 4. Let your device charge for half an hour. 5. Force your iPad to restart (hold down the sleep button along with the home button at the same time for 10 seconds, the iPad should restart). 6. Let your iPad charge for another half an hour. If your iPad still won’t charge, please [contact Apple Support](https://support.apple.com/en-gb/HT201232) to arrange a repair. ## One of my iPads or Star Micronics devices is damaged, and I need to organise a repair/replacement We recommend using protective cases for all your iPads. We can suggest options during the consultation. Please keep your devices away from water, steam and extreme heat. Our installation team can advise you about iPad placement in busy, hot environments such as kitchens. If your hardware is financed or leased with our partner company, Bluestar Leasing, please [contact them](http://http://www.bluestarleasing.com/contact-us/) to arrange a repair or replacement. If not, please [contact Apple Support](https://support.apple.com/en-gb/HT201232) directly for iPad repairs/replacements. We are unable to act on your behalf because the devices are owned by you. In any case, please [contact us](/1#contact-us) for support and we will guide you through the process, including for repairs or replacement of Star Micronics devices. ## I have a new iPad, can I use the AccentPOS application on it? Yes! Please [click here for help with installing the application](/1/installing-the-accentpos-application). If your new iPad is to be used by a new member of staff, you will need to [configure a new user](broken://pages/-LHxdNUe13wijz-a-Viw) in the AccentPOS Online Hub. ## Is there a maximum number of users? The AccentPOS monthly packages are inclusive of all required software licences. Your AccentPOS account manager will discuss requirements with you during the onboarding process, but there is no charge for adding more devices to your establishment. Simply [create as many users](broken://pages/-LHxdNUe13wijz-a-Viw) as you need using the [AccentPOS Online Hub](/hub)! ## I have identified an issue with the AccentPOS application or the Online Hub If you have identified an issue or bug within the AccentPOS system, we want to know about it! Please [email your feedback to us](mailto:enquiries@accentpos.com). We release regular updates to our systems to please ensure to keep your devices updated. Please [see the guide for help with updating your devices](/1/ipad-setup/1.2.1). ## I’m interested in AccentPOS, but I’d like to know how it will benefit my individual business If you have a restaurant, café, bar or other hospitality business, we’re sure that we can benefit you in a number of ways. [Our website](https://accentpos.com) contains detailed sector-based information about our unique features, but the best way to see the benefits is to arrange a free consultation with one our AccentPOS experts. During the consultation, our team will talk through the features of the system with you, and also give you a personalised demonstration, allowing you to see the system in your familiar environment. We can make suggestions based on your business and help you to thrive. Most importantly, we want you to be comfortable and enjoy using AccentPOS as much as we do! ## Do you have a 24/7 technical support team? Yes! Our technical team work around the clock to ensure that our systems are working as they should. In the unlikely event that a problem occurs, we will be on hand to fix it as quickly as possible. Due to the nature of our system, a problem in our system is likely to be picked up by our team instantly, and in most cases, it will be resolved without the need for you to make contact. If you’re having a localised issue, such as a hardware fault, be sure to [contact us](/1#contact-us) and we’ll do our best to assist. {% hint style="info" %} We respond to all support enquiries within 24 hours. {% endhint %} {% hint style="danger" %} Severe issues that affect ordinary operation will be responded to within 3 hours. {% endhint %} ## I’d like assistance with the installation of fixed brackets One of the many benefits of the AccentPOS system is the quick, easy installation and configuration process, but our installation team are available night and day to assist with installation of any aspect of the AccentPOS system. [Click here for more information](/1). [Contact us](/1#contact-us) to arrange a visit from one of our friendly advisors. ## I am opening another establishment and would like to use AccentPOS Great news! Using the AccentPOS Online Hub, you can quickly and easily configure your new business using your administrator login. Just [contact your account manager](/1#contact-us) to arrange setting up the new business, and we’ll take you through our step-by-step process! ## I have a question about Billing or Payments If your question relates to billing via our partner finance provider, Bluestar Leasing, please [visit their support site](http://www.bluestarleasing.com/contact-us/) or contact your Relationship Manager from Bluestar Leasing. For all other enquiries, please [contact us](/1#contact-us). ## I have a suggestion/complaint The team here at AccentPOS are continually striving to improve our service daily. If you have a suggestion or complaint, we’d love to hear it! Please [contact us](mailto://enquiries@accentpos.com) to give your feedback. All feedback is carefully monitored. ## I’d like to refer a business to the AccentPOS community If you’re already an AccentPOS customer, please get in touch with your account manager directly to refer another business to the community. If not, please [contact us](/1#contact-us) to discuss your referral. We appreciate your loyalty and commitment to our business. ## How do I stay up-to-date with new releases from AccentPOS? We’d love for you to join our community! Please check our [AccentPOS website](https://accentpos.com) regularly and follow us on [Facebook](https://www.facebook.com/accentpos) to be notified of our new releases! ## My orders are not disappearing from the orders screen when they are paid. Tables are not resetting This is becuase there are items (either food or drinks) waiting to be served in either the kitchen or bar view. Orders do not disappear until everything in the order is served. You can bypass the kitchen and/or bar view entirely if you do not use the feature. Just go into the Hub and select Bypass kitchen or Bypass bar for the relevant items in the menu.