To refund a payment from the Cash-out screen:
  • Locate the order you want to refund
  • Tap the order and tap 'Refund'
  • Tap the payment you would like to refund
  • The refund is processed and the order total and tax amounts are updated accordingly
  • If you are using integrated payments, the refund will appear on the card machine for processing with the customer's card
  • Go home and back into Cash-out to see the updated transaction
Refund from Cash-out
The refund option will not appear if no payments have been made on the order, or if all the payments on the order have already been refunded