Payments taken in the App can be refunded in the order screen or in the Cash-out. Only the full amount of each payment can be refunded, regardless of the type (card or cash).

Refunds are recorded on each transaction for traceability

Only a location manager can add refunds

To refund a payment from the order screen:

  1. Locate the order you want to refund

  2. Tap the menu icon in the top right and tap 'Refund'

  3. Tap the payment you would like to refund

  4. The refund is processed and the order total and tax amounts are updated accordingly

  5. If you are using integrated payments, the refund will appear on the card machine for processing with the customer's card

The refund option will not appear if no payments have been made on the order, or if all the payments on the order have already been refunded

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